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FAQ

How Do I Track My Order?

Tracking your order is very simple. We ship nation wide using USPS, so please allow for its arrival. You will be sent an email when your order ships out. If you have any questions please email us at Info@FlaneuseMillineryCouture.com

 

Do you Provide International Shipment?

Yes, We ship World Wide Darlings. We use UPS or FED-EX  (depending on the country can sometimes take a little longer due to customs). For International Inquiries such as shipping costs and accepted payment methods, please email us at Info@FlaneuseMillineryCouture.com

 

What is Your Return Policy?

Thanks for shopping at ​Flaneuse Couture & Millinery.​
If you are not entirely satisfied with your purchase, we’re here to help.

 

No Refunds. 
Exchange or Credit only up to 7 days from purchase, void if tags removed.

 



All Custom Order sales are final.
 However, we do want you to be completely happy with your custom hat and will take steps to make the necessary changes to your order, such as sizing and redesign, while it is within our ability to do so, to ensure that you are completely satisfied with your custom hat made by Flaneuse.



Due to the one of a kind luxury items we make, orders must be canceled within the same business day as they are placed. Due to Corvid-19 all hats, couture, shop stylish angela products face masks, art and anything sold is Final Sale.


 

How do I pack my hat for travel?

When packing your hat for travel always make sure the trim is facing the handle. Adding tissue paper around your hats will allow you to add more to your hat box while traveling. You do not want the hat to rest on the feathers and flowers. We also provide acid free tissue to protect your new hat from dust and humidity. Our hat boxes are made in America with 100% Recycled Paper.

 

How do I measure my head?

Measuring  your head is easily done.

Please watch How To Measure Your Own Head: This Video Will Explain How.  

or visit the "How To Measure Your Own Head" Page, and if you still have questions don't hesitate to ask. Info@FlaneuseMillineryCouture.com

 

How do I wear a Fascinator?

A Fascinator, or cocktail hat, is generally worn tilted to one side over your part, forward and over your eyebrow. They come with an elastic, comb or alligator clip to secure in your hair. If yours has an elastic be sure to put it under your hair and behind your ears, not under the chin. For your comfort most cocktail hats are equipped with the elastic to match your hair. It simply goes under your hair, behind your ears, then style your hair around and on top. It is just like a headband.

We can also provide an elastic with all hats to keep them from jumping off your head or flying away.

 

Where does the elastic go?

It simply goes under your hair, behind your ears, then style your hair around and on top. Just like a headband.

We can also provide an elastic with all hats to keep them from jumping off your head or flying away.

 

How do I care for my new hat?

 When not in use Flaneuse recommends keeping your hat in its box, away from pets in a cool dry place. If it is seasonal, throwing in a couple cedar balls will prevent moths from approaching. However if you wear it often, which we certainly hope you do, the wear might start to show. Use a soft hair brush or tooth brush to rid it of any dust. If it gets wet simply let it air dry, do not attempt to wipe it down as you might crush the felt or any trim. If a flower or feather is looking sad you may steam it gently over a pot and if all fails fear not! We refurbish all hats! Just bring your hat by the shop or ship it back to us and we will give it a new life.

Email us About Pricing on Hat Refurbishes at Info@FlaneuseMillineryCouture.com

 

 

Right to Refuse Service

 

Flaneuse Couture & Millinery Reserve the Right to Refuse Service. Flaneuse Couture & Millinery is a privately owned company. We do not tolerate, racism, homophobia, sexism, cyber bullying, harassment towards any of our team members on staff. We take our business very seriously, as the talent we employ.

Product & Pricing Information
We have made every effort to show our products and their colors as true to life as possible, although discrepancies due to lighting, monitor accuracy, etc. are to be expected. Although we cannot guarantee that your monitor will display our products accurately, we will do everything that it is reasonably in our power to ensure your satisfaction with your purchase. Products available for purchase may be out of stock, in such an event that your purchase has already been made, we will either refund the purchase price or create a similar, yet one of a kind hat to meet your needs. All prices are subject to change. Flaneuse Couture & Millinery and flaneusemillinerycouture.com are not responsible for typographical errors regarding price or any other matter.
 
Proprietary Rights
Flaneuse Couture & Millinery is the owner and sole authorized user of any registered or unregistered trademark, trade name, and /or service mark appearing on this site and is the copyright owner of, or licensee of, the materials and content on this site. All logos, product names, designs, titles, and /or other intellectual property in such materials are owned by Flaneuse Couture & Millinery and may be registered in the United States and Internationally.
In using this site you agree not to use or display the Flaneuse Couture & Millinery intellectual property in any manner without the express written permission of Flaneuse Couture & Millinery. Nothing on this site should be construed to grant any license, or rights to use, any intellectual property contained.
 
*Flaneuse is a registered Trademark with The United States Patent and Trademark Office. Any copyright infringements on any design/hat/couture will result in a lawsuit. Please use your own designs.*